This is a dealer-only album that service managers used.. It was written by Chevrolet for training in the parts and service department. You will find the following information in this book:
Dealership Service Management Album -- The book explains how service managers should market service to customer. It covers managing employees, designing a layout for a service department, scheduling, giving good customer service, providing a pleasant environment for customers, managing special tools, managing the parts department, sample newspaper and radio ads with instructions for creating your own, leadership, and an "analysis and action" questionnaire. This book is mostly text with some drawings, charts, and forms.
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