Condition Price Qty  
Very Good $139.00

These are dealer-only albums that GMC managers used. You will find the following information in these books:

Dealership Service Management Album --Comes in a set of six binders, each one covering a certain service. Binder Module 1) Financial Management, Module 2) Customer Satisfaction Services - Covers dealership appearance, service department presentation, and dealing professionally with problems, Module 3) Quality Assurance - Covers making sure the dealership has established service procedures and that employees adhere to them, Module 4) Service Merchandising -examples of advertising to customers for direct mail, dealership signs, and more, Module 5) Manpower Development and Motivation - how to hire and train the proper number of workers, and Module 7) Market Analysis and Service Sales Planning - how to evaluate your local service market and your performance in it. We assume there must be a module 6 that we did not get with this set. Mostly text with a few illustrations. Buy now to be one of the few collectors to own this privileged information.

"Service Satisfaction System Retail Action Guide" 6 Binder Set
This item is original.
11.50 x 10.15 x 7.75 inches
SD7731
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1977 GMC C15 Heavy Half Cab & Chassis 2-Door
1977 GMC C15 Indy Hauler Standard Cab Pickup 2-Door
1977 GMC Sprint Classic Standard Cab Pickup 2-Door
1977 GMC Sprint Standard Cab Pickup 2-Door
1977-1978 GMC Astro 95
1977-1978 GMC C15 Cab & Chassis 2-Door
1977-1978 GMC C15 Heavy Half Standard Cab Pickup 2-Door
1977-1978 GMC C15 High Sierra Cab & Chassis 2-Door
1977-1978 GMC C15 High Sierra Standard Cab Pickup 2-Door
1977-1978 GMC C15 Sierra Classic Cab & Chassis 2-Door
1977-1978 GMC C15 Sierra Classic Standard Cab Pickup 2-Door
1977-1978 GMC C15 Sierra Grande Cab & Chassis 2-Door
1977-1978 GMC C15 Sierra Grande Standard Cab Pickup 2-Door
1977-1978 GMC C15 Standard Cab Pickup 2-Door
1977-1978 GMC C15 Suburban High Sierra Sport Utility 4-Door
1977-1978 GMC C15 Suburban Sierra Classic Sport Utility 4-Door
1977-1978 GMC C15 Suburban Sierra Grande Sport Utility 4-Door
1977-1978 GMC C15 Suburban Sport Utility 4-Door
1977-1978 GMC C25 Cab & Chassis 2-Door
1977-1978 GMC C25 Cab & Chassis 4-Door
1977-1978 GMC C25 Crew Cab Pickup 4-Door
1977-1978 GMC C25 Extended Cab Pickup 2-Door
1977-1978 GMC C25 High Sierra Cab & Chassis 2-Door
1977-1978 GMC C25 High Sierra Cab & Chassis 4-Door
1977-1978 GMC C25 High Sierra Crew Cab Pickup 4-Door
1977-1978 GMC C25 High Sierra Extended Cab Pickup 2-Door
1977-1978 GMC C25 High Sierra Standard Cab Pickup 2-Door
1977-1978 GMC C25 Sierra Classic Cab & Chassis 2-Door
1977-1978 GMC C25 Sierra Classic Cab & Chassis 4-Door
1977-1978 GMC C25 Sierra Classic Crew Cab Pickup 4-Door
1977-1978 GMC C25 Sierra Classic Extended Cab Pickup 2-Door
1977-1978 GMC C25 Sierra Classic Standard Cab Pickup 2-Door
1977-1978 GMC C25 Sierra Grande Cab & Chassis 2-Door
1977-1978 GMC C25 Sierra Grande Cab & Chassis 4-Door
1977-1978 GMC C25 Sierra Grande Crew Cab Pickup 4-Door
1977-1978 GMC C25 Sierra Grande Extended Cab Pickup 2-Door
1977-1978 GMC C25 Sierra Grande Standard Cab Pickup 2-Door
1977-1978 GMC C25 Standard Cab Pickup 2-Door
1977-1978 GMC C25 Suburban High Sierra Sport Utility 4-Door
1977-1978 GMC C25 Suburban Sierra Classic Sport Utility 4-Door
1977-1978 GMC C25 Suburban Sierra Grande Sport Utility 4-Door
1977-1978 GMC C25 Suburban Sport Utility 4-Door
1977-1978 GMC C35 Cab & Chassis 2-Door
1977-1978 GMC C35 Cab & Chassis 4-Door
1977-1978 GMC C35 Crew Cab Pickup 4-Door
1977-1978 GMC C35 Extended Cab Pickup 2-Door
1977-1978 GMC C35 High Sierra Cab & Chassis 2-Door
1977-1978 GMC C35 High Sierra Cab & Chassis 4-Door
1977-1978 GMC C35 High Sierra Crew Cab Pickup 4-Door
1977-1978 GMC C35 High Sierra Standard Cab Pickup 2-Door
1977-1978 GMC C35 Sierra Classic Cab & Chassis 2-Door
1977-1978 GMC C35 Sierra Classic Cab & Chassis 4-Door
1977-1978 GMC C35 Sierra Classic Crew Cab Pickup 4-Door
1977-1978 GMC C35 Sierra Classic Standard Cab Pickup 2-Door
1977-1978 GMC C35 Sierra Grande Cab & Chassis 2-Door
1977-1978 GMC C35 Sierra Grande Cab & Chassis 4-Door
1977-1978 GMC C35 Sierra Grande Crew Cab Pickup 4-Door
1977-1978 GMC C35 Sierra Grande Standard Cab Pickup 2-Door
1977-1978 GMC C35 Standard Cab Pickup 2-Door
1977-1978 GMC G15 Rally Extended Passenger Van 3-Door
1977-1978 GMC G15 Rally Standard Passenger Van 3-Door
1977-1978 GMC G15 Rally STX Extended Passenger Van 3-Door
1977-1978 GMC G15 Vandura Extended Cargo Van 3-Door
1977-1978 GMC G15 Vandura Standard Cargo Van 3-Door
1977-1978 GMC G25 Rally Extended Passenger Van 3-Door
1977-1978 GMC G25 Rally Standard Passenger Van 3-Door
1977-1978 GMC G25 Rally STX Extended Passenger Van 3-Door
1977-1978 GMC G25 Vandura Extended Cargo Van 3-Door
1977-1978 GMC G25 Vandura Standard Cargo Van 3-Door
1977-1978 GMC G35 Magnavan Cutaway Van 2-Door
1977-1978 GMC G35 Rally Camper Special Cutaway Van 2-Door
1977-1978 GMC G35 Rally Standard Passenger Van 3-Door
1977-1978 GMC G35 Rally STX Standard Passenger Van 3-Door
1977-1978 GMC G35 Vandura Extended Cargo Van 3-Door
1977-1978 GMC G35 Vandura Special Cutaway Van 2-Door
1977-1978 GMC G35 Vandura Standard Cargo Van 3-Door
1977-1978 GMC General
1977-1978 GMC Jimmy High Sierra Sport Utility 2-Door
1977-1978 GMC Jimmy Sierra Classic Sport Utility 2-Door
1977-1978 GMC Jimmy Sierra Grande Sport Utility 2-Door
1977-1978 GMC Jimmy Sport Utility 2-Door
1977-1978 GMC K15 Cab & Chassis 2-Door
1977-1978 GMC K15 High Sierra Cab & Chassis 2-Door
1977-1978 GMC K15 High Sierra Standard Cab Pickup 2-Door
1977-1978 GMC K15 Sierra Classic Cab & Chassis 2-Door
1977-1978 GMC K15 Sierra Classic Standard Cab Pickup 2-Door
1977-1978 GMC K15 Sierra Grande Cab & Chassis 2-Door
1977-1978 GMC K15 Sierra Grande Standard Cab Pickup 2-Door
1977-1978 GMC K15 Standard Cab Pickup 2-Door
1977-1978 GMC K15 Suburban High Sierra Sport Utility 4-Door
1977-1978 GMC K15 Suburban Sierra Classic Sport Utility 4-Door
1977-1978 GMC K15 Suburban Sierra Grande Sport Utility 4-Door
1977-1978 GMC K15 Suburban Sport Utility 4-Door
1977-1978 GMC K25 Cab & Chassis 2-Door
1977-1978 GMC K25 Extended Cab Pickup 2-Door
1977-1978 GMC K25 High Sierra Cab & Chassis 2-Door
1977-1978 GMC K25 High Sierra Standard Cab Pickup 2-Door
1977-1978 GMC K25 Sierra Classic Cab & Chassis 2-Door
1977-1978 GMC K25 Sierra Classic Standard Cab Pickup 2-Door
1977-1978 GMC K25 Sierra Grande Cab & Chassis 2-Door
1977-1978 GMC K25 Sierra Grande Standard Cab Pickup 2-Door
1977-1978 GMC K25 Standard Cab Pickup 2-Door
1977-1978 GMC K25 Suburban High Sierra Sport Utility 4-Door
1977-1978 GMC K25 Suburban Sierra Classic Sport Utility 4-Door
1977-1978 GMC K25 Suburban Sierra Grande Sport Utility 4-Door
1977-1978 GMC K25 Suburban Sport Utility 4-Door
1977-1978 GMC K35 Cab & Chassis 2-Door
1977-1978 GMC K35 Cab & Chassis 4-Door
1977-1978 GMC K35 Crew Cab Pickup 4-Door
1977-1978 GMC K35 Extended Cab Pickup 2-Door
1977-1978 GMC K35 High Sierra Cab & Chassis 2-Door
1977-1978 GMC K35 High Sierra Cab & Chassis 4-Door
1977-1978 GMC K35 High Sierra Crew Cab Pickup 4-Door
1977-1978 GMC K35 High Sierra Standard Cab Pickup 2-Door
1977-1978 GMC K35 Sierra Classic Cab & Chassis 2-Door
1977-1978 GMC K35 Sierra Classic Cab & Chassis 4-Door
1977-1978 GMC K35 Sierra Classic Crew Cab Pickup 4-Door
1977-1978 GMC K35 Sierra Classic Standard Cab Pickup 2-Door
1977-1978 GMC K35 Sierra Grande Cab & Chassis 2-Door
1977-1978 GMC K35 Sierra Grande Cab & Chassis 4-Door
1977-1978 GMC K35 Sierra Grande Crew Cab Pickup 4-Door
1977-1978 GMC K35 Sierra Grande Standard Cab Pickup 2-Door
1977-1978 GMC K35 Standard Cab Pickup 2-Door
1977-1978 GMC Motorhome Chassis
1977-1978 GMC P15 Stripped Chassis 0-Door
1977-1978 GMC P15 Value Van Standard Cargo Van 2-Door
1977-1978 GMC P25 Stripped Chassis 0-Door
1977-1978 GMC P25 Value Van Standard Cargo Van 2-Door
1977-1978 GMC P35 Stripped Chassis 0-Door
1977-1978 GMC P35 Value Van Standard Cargo Van 2-Door
1977-1978 GMC Series 4500-6500
1977-1978 GMC Series 7500-9500
1977-1978 GMC Transmode Motorhome
1978 GMC C15 Street Coupe Standard Cab Pickup 2-Door
1978 GMC Caballero Diablo Standard Cab Pickup 2-Door
1978 GMC Caballero Laredo Standard Cab Pickup 2-Door
1978 GMC Caballero Standard Cab Pickup 2-Door
1978 GMC Jimmy Street Coupe Sport Utility 2-Door
1977 1978 GMC Astro 95 1977 1978 GMC C15 1977 1978 GMC C15 Suburban 1977 1978 GMC C25 1977 1978 GMC C25 Suburban 1977 1978 GMC C35 1977 1978 GMC Caballero 1977 1978 GMC G15 1977 1978 GMC G25 1977 1978 GMC G35 1977 1978 GMC General 1977 1978 GMC Jimmy 1977 1978 GMC K15 1977 1978 GMC K15 Suburban 1977 1978 GMC K25 1977 1978 GMC K25 Suburban 1977 1978 GMC K35 1977 1978 GMC Motorhome Chassis 1977 1978 GMC P15 1977 1978 GMC P25 1977 1978 GMC P35 1977 1978 GMC Series 4500-6500 1977 1978 GMC Series 7500-9500 1977 1978 GMC Sprint 1977 1978 GMC Transmode Motorhome