1977-1978 GMC Service Satisfaction System Dealer Management Albums Original Set

These are dealer-only albums that GMC managers used. You will find the following information in these books:

Dealership Service Management Album --Comes in a set of six binders, each one covering a certain service. Binder Module 1) Financial Management, Module 2) Customer Satisfaction Services - Covers dealership appearance, service department presentation, and dealing professionally with problems, Module 3) Quality Assurance - Covers making sure the dealership has established service procedures and that employees adhere to them, Module 4) Service Merchandising -examples of advertising to customers for direct mail, dealership signs, and more, Module 5) Manpower Development and Motivation - how to hire and train the proper number of workers, and Module 7) Market Analysis and Service Sales Planning - how to evaluate your local service market and your performance in it. We assume there must be a module 6 that we did not get with this set. Mostly text with a few illustrations. Buy now to be one of the few collectors to own this privileged information.