Thisis a dealer-only album that GMC managers used. It was written by GMC to help dealers improve customer service. You will find the following information in this book:
Dealership Management --This information was designed to assist a dealership in improving customer satisfaction, overall service effectiveness, and ultimately, the profitability of the entire fixed operations. Sections included are, Vehicle Inspection and Sales Delivery, Service Reception and Convenience, Quality Control, Customer Complaint Handling and Follow-Up, Service Personnel, Training and Development, Facilities and Equipment, and Parts Operations. Buy now to be one of the few collectors to own this privileged information.
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