This is a dealer-only album that management in teh service department used. You will find the following information in this book:
Dealership Service Management Album -- This book was written by Edsel to help dealers set u an effective and profitable service deparment. Sections include: Personnel, Controls, Customer Relations, Service Promotion, Facilities and Equipment, and Warranty Policy. You'll learn the ins and outs of hiring employees, keeping track of keys, writing repair orders, dealing with customers, advertising, how to physically lay out the space in the service department, color schemes for the area, and more.
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