This is a dealer-only album that management in the service department used. You will find the following information in this book:
Dealership Service Management Album -- This book was written by Ford Motor Company to help Lincoln/Mercury dealers run an effective and profitable service deparment. Sections include: Market Analysis, Buildings and Facilities, Personnel, Management Controls, Merchandising and Customer Relations, with the last few pages being the Index. You'll learn the ins and outs of hiring employees, keeping track of keys, writing repair orders, dealing with customers, advertising (including sample ads), how to physically lay out the space in the service department, color schemes for the area, and more.
Buy now to be one of the few collectors to own this privileged information.
You can be the first one to write a review.
