This is a dealer-only album that Chevrolet managers used. It was written by Chevy to help dealers improve customer service. You will find the following information in this book:
Dealership Management --This information was designed to assist a dealership in improving customer satisfaction, overall service effectiveness, and ultimately, the profitability of the entire fixed operations. The book includes printouts of customer survey responses about their satisfaction with service at one particular dealership. Responses are broken down by month and a dozen or so characteristics are measured for each. Buy now to be one of the few collectors to own this privileged information.